Dear Bob,
First & foremost I would like to compliment you on your business and the employees you hire.

The day after I got out of the hospital after my accident, I called your office and spoke with my representative, Anna. I was not in my car when I got run over, but I thought I should call and document what  had happened.

Anna was beyond efficient. She made numerous calls for me to take care of a difficult situation.  The short of it was that the driver who ran me over, after 2 days had still not reported it to his insurance company.

Ana was informative and diligent in helping me process everything I needed to do.

I have been with your company since I began driving and I have always been pleased. This situation was beyond my understanding and Anna reassured me from day 1 I was in good hands.

Once again your company is a 10 to me. Your father would be proud!